Terms and Conditions for Stories, Softly

1. About Us

The Service is operated by Stories, Softly ("we," "us," or "our"). Contact: info@storiessoftly.com

2. Eligibility

You must be at least 18 years old (or the age of legal majority where you live) to place an order through our website.

3. Orders and Payments

When you place an order, you agree to provide accurate, complete information, including your name, email address, and payment details. Prices, product descriptions, and availability may change at any time.

4. Refunds and Ownership

A refund is available up until the point we receive the toy from you (the sender). Once we have received the toy, the order becomes non-refundable.

If you request a refund before we receive the toy, we will process the refund to the original payment method.

5. User Data and Privacy

We collect personal information (name, email, and payment information) and non-personal information (cookies) to process orders and operate the Service.

Our Privacy Policy explains how we handle your information and can be found here: Privacy Policy

6. Cookies

We use cookies to help the website function and to understand how it is used. By using the Service, you consent to the use of cookies in accordance with our Privacy Policy.

7. Intellectual Property

All content on the website, including text, graphics, logos, and design (excluding user-provided content), is owned by Stories, Softly or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our content without our prior written permission.

8. Acceptable Use

You agree not to misuse the Service, including by attempting to gain unauthorized access to the website, interfering with its operation, or using it for unlawful purposes.

9. Disclaimer and Limitation of Liability

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we make no warranties of any kind, express or implied, regarding the Service.

To the maximum extent permitted by law, Stories, Softly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Service.

Nothing in these Terms limits or excludes liability where it cannot be limited or excluded under applicable law.

10. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

11. Changes to These Terms

We may update these Terms from time to time. If we make changes, we will notify users by email. The updated Terms will be effective as of the date stated at the top of this page.

12. Contact Us

If you have any questions about these Terms, please contact us at: info@storiessoftly.com